Privacy Policy

Effective Date: July 28, 2026

Coastal Courier and Delivery Services ("Coastal," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Pickup and delivery addresses

• Company or business information

• Information submitted through contact forms, quote requests, emails, phone calls, or SMS messages

We may also collect certain non-personal information automatically, such as your browser type, device information, IP address, and website usage data to improve our website and services.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and customer requests

• Provide delivery quotes and logistics services

• Coordinate pickups and deliveries

• Communicate regarding requested services

• Provide customer support

• Send operational updates and notifications

• Communicate with employees regarding scheduling, dispatch, HR notifications, and required documentation

• Improve our website, services, and customer experience

• Comply with legal and regulatory requirements

3. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary to:

• Provide requested services

• Work with trusted service providers who assist in operating our business

• Comply with applicable laws, regulations, legal processes, or governmental requests

• Protect the rights, property, or safety of Coastal Courier and Delivery Services, our employees, or our customers

SMS consent is not shared with third parties or affiliates for marketing purposes.

4. SMS Communications

If you provide your mobile phone number and opt-in to receive text messages through our website or other authorized methods, we may send SMS messages related to:

• Customer inquiries

• Delivery quotes

• Service requests

• Customer support

• Service updates

• Employee scheduling and dispatch communications

• HR notifications and document reminders

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP to any SMS message.

For assistance, reply HELP or contact us at (866) 533-CCDS.

Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance the user experience. You may choose to disable cookies through your browser settings, although doing so may affect certain website features.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal information, subject to applicable law.

To exercise these rights, please contact us using the information below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective when posted on this page. We encourage you to review this Privacy Policy periodically for updates.

9. Contact Us

Coastal Courier and Delivery Services

Phone: (866) 533-CCDS

Website: www.coastalcourieranddelivery.com

Email: info@coastalcourieranddelivery.com